5 Tips for a Better Hotel Shuttle Experience
One of the most common complaints airport hotels receive regards their shuttle operations. Many hotels do not even operate their own shuttle (they contract it out or share with another hotel) but they receive the criticism regardless. There is no doubt that sometimes the fault lies with the hotel but often the guest makes matters worse by trying to ~game" the system. Here are just a few tips that will help smooth your trip from airport to hotel.
1). Knowing the hotel and the address of where you are going helps to get the right shuttles. I receive 10-20 calls per week from guests trying to get our shuttle when they are going to another hotel. When quizzed, guests almost always insist it is our hotel they want until you make them provide an address or confirmation number.
Resort Phuket
2). Do not call for the hotel shuttle until you have obtained your luggage. Trying to "finesse" the system by calling before you even get to baggage claim will often result in a shuttle dispatched to the airport to pick up a "no-show". You will then wait an extra 30 minutes or more in most cases for the next shuttle.
3). Listen to the directions the hotel staff provides when calling for the shuttle. This may be the most important tip I could provide. Many people are so tired or in such a hurry they fail to hear what they are told. They may end up waiting at the wrong place or get on the wrong shuttle as a result. Write directions down if possible as they can be lengthy. Also, many shuttle names do not even match the given hotel, so writing it down helps both you AND the driver.
4). Understand that during normal times, hotels have a shuttle that goes out every 30 minutes. If you just happened to miss one, it may take 30 minutes for the next one. And if the next one was delayed for some reason, it may be 40-50 minutes.
5). Due to heightened security restrictions, shuttles are not allowed to linger at the shuttle stop for more than two to three minutes. Or return to the airport once they leave. So if you arrive at the shuttle stop and the attendant tells you it just left a few minutes ago, there is no use calling the hotel to ask them to send it back. They can't.
These are some of the simplest things you can do to enhance your hotel transfer. They may seem obvious but are often forgotten about in the hustle and bustle of negotiating airport layovers and transfers from airport to hotel. You may still be unlucky enough to take 50 minutes to go only two to three miles but at least you won't end up at the wrong hotel taking a cab to the right hotel, adding insult to injury.
Thanks To : Phuket hotel & another area
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