Hotel Services You Can Complain For and Get Your Money Back
Hotels are in the business of customer satisfaction. The philosophy of hotels is that the customer is always right. This is a kind of evil circle all hotels are stuck in. Hotels are run by human beings, and where there are humans, there will always be human errors. But since you are paying for every service that you get in a hotel, it is also your right to claim a refund if you are not completely satisfied with the services of the hotel. One might wonder what kind of services can go wrong in a hotel. The following is a guideline on the services that are likely to cause dissatisfaction and an opportunity for you to exercise your rights as a consumer and claim your money back:
Room hygiene - You must make sure that the room assigned to you meets basic hygiene standards that hotels must comply with. If you realize that your room does not meet the basic standards, you have the right to ask for your money back from the hotel. Poor room service - Room service is taken for granted when one stays in a hotel. If your hotel provides this service, but is not able to meet that levels it is required to, then your can certainly ask for that meal to be cancelled from your bill. Sub standard quality of food in the restaurant - If the food you are served in a restaurant is sub standard, either in quality or as far as hygiene is concerned, you are fully entitled to ask for a refund on the meal. Laundry - Many hotels provide laundry services for guests. When your garments arrive at your doorstep, make sure that it has not been damaged in the process. If you find any damages or the cleaning is not up to the mark, ask for a refund. Noisy room - This is a rather common complaint. If you have specifically asked for a quiet room, but you find out that your room is filled with noise from the traffic or perhaps an elevator shaft, go right ahead and ask to be moved. If the hotel refuses, you are indeed entitled to ask for your money back. Parking - Many hotels provide parking facilities for guests and charge them for it. If you find that your vehicle has been damaged in any way, during your stay, you can ask to not be charged for this service. Pay-per-view Television - When you are checking out of your hotel, always make sure to check your itemized bill so you are not charged for a service you did not avail. Pay-per-view is the most troublesome of the lot. Mini Bar - This is another notorious little invention of hotels. Most mini bars have sensors under the bottles and other items placed in it, so when they are moved around, you are automatically billed for the items you moved. Even if you move something from its place to keep something of your own in the fridge, you will be charged for it. So when checking out, always make sure you place everything in its place so when you claim you did not have anything from the bar, and the staff check the fridge, they are obligated to cancel the items from your bill. Hidden charges - If you are finding hidden charges in your bill that you were not made aware of, then by all means protest it. Overbooking - If you have been charged in advance for a booking, and on your arrival, you find that the hotel is overbooked and you are being shifted elsewhere, make sure your booking charges are refunded fully.
Resort Phuket
It is vital to be aware of your rights as a consumer when using services at a hotel. Just as you have a responsibility to pay for the services you use, it is also the responsibility of the hotel to give services of a certain standard and to your satisfaction. If that does not happen, you should not hesitate to ask for a refund.
Visit : Phuket hotel & another area
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